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Purchase conditions

  • All purchases made through the portal www.moomzart.com (hereinafter, the Website), property of HAPALOK SL, are subject to the general conditions included in the legal notice. The General Conditions prevail over the Online Purchase Conditions.
  • All products and services are subject to the following conditions. By purchasing on the Website, you automatically accept these conditions. Please read them carefully.
  • These conditions constitute the entire agreement between the parties regarding online sales transactions between HAPALOK SL and its clients. 
  • HAPALOK SL is entitled to unilaterally modify each and every one of the obligations set out in these conditions, without prior notice. Likewise, it is capable of restructuring, modifying or eliminating any information, service or content included on the Website, without prior notice.
  • A purchase is not definitive until it is accepted by HAPALOK SL HAPALOK SL reserves the right to accept and cancel any order, being able to return the amount paid by the customer and being exempt from any other obligation.
  • The Website does not require prior subscription for simple browsing, access or use of the service in question. On the contrary, to access certain content and services, prior subscription and corresponding registration as a User (hereinafter Registered User) will be required.

USER REGISTER

  • In accordance with the provisions above, HAPALOK SL reserves some of the Services offered through the Website to Registered Users.
  • To buy in the HAPALOK SL online store you must register there. Your data will be saved and your future purchases will be faster. To register and buy in the online store you must go to the “Register” section within the “User” section. If you are already registered to buy in the online store and have forgotten your password, you must go to the “Register” section, press the option Have you forgotten your password? and enter your email address and “Continue”, and you will immediately receive an email with your password.
  •  The User agrees to select, use and retain his username or "login" and his password or "password" (hereinafter collectively referred to as the "Access Keys") in accordance with the provisions of the following clauses.

Assignment of Access Keys

  • The User will have the option to choose and indicate their own access Password. The User will not be able to choose the User Name in any other way than by being a valid email address, through which they will communicate with HAPALOK SL

Use and Custody

  • The User undertakes to make lawful and diligent use of the Access Code, as well as not to make his or her Access Code available to third parties.
  • The User undertakes to reliably notify the HAPALOK SL Webmaster as soon as possible of the loss or theft of the Access Codes, as well as any risk of access to them by a third party. 
  • The Access Key can only be used by the Users to whom it has been assigned. HAPALOK SL is exonerated from any type of liability that may accrue for damages caused or suffered by fraudulent use or lack of diligence in the safekeeping and custody of the Access Code, loss or use in contravention of the provisions of these Conditions.

User cancellation (*)

  • At any time you can request to cancel as a Registered User by sending an email to (hello@moomzart.com) explaining the details of the user to be unsubscribed.

PRODUCTS

  • All products sold on this website are new and original from the manufacturer.
  • The information provided should not be considered complete or exhaustive at any time due to the varied range of products and services existing in the sector. HAPALOK SL, for its part, will try to the best of its ability to constantly update product prices through constant communication with suppliers and manufacturers.
  • HAPALOK SL states that the product offered usually corresponds to the photograph and technical description of it. However, it is exonerated from liability for those cases in which due to technical or human errors there are mistakes or variations between the photograph, the technical description and the price. Likewise, it is clear that the photographs have a mere indicative nature and there may be variations in terms of their physical appearance but without undermining the integrity and performance of the requested product. 
  • HAPALOK SL is exonerated from the contents, information, opinions or comments disseminated through the Website, nor will it be responsible for the use that the User makes of that information.

PRICE LIST

  • The price of the products is in EUROS and includes legal taxes according to Spanish Legislation. The final purchase summary shows the final or total price of the purchase, indicating the quantity corresponding to the price of the determined product and the amount corresponding to the applicable taxes.
  • Based on its commercial policy, HAPALOK SL may make final price variations either for loyalty, for the acquisition of products of a certain entity or relevance, as well as others that HAPALOK SL may stipulate in due course. However, it will be HAPALOK SL who freely and voluntarily offers these discounts and/or rebates to whomever it deems appropriate, and they cannot be demanded or requested at any time by the client. 
  • Prices do not include shipping. Prices are valid except for typing errors. All sales are made with their corresponding invoice. Products are available for sale while stocks last
  • The prices displayed may be reviewed and modified at any time by HAPALOK SL
  • Once payment has been verified, HAPALOK SL will begin processing the order.

PAYMENT METHODS

  • Once inside your account you will see your cart and then you must press “Confirm order” and you will go to Shipping and Payment. In this part, you must specify if you want the order to be sent to your registered address or to a different one, and then make the payment according to the chosen method, clicking on “Finalize order-Order of payment obligation”. Once the payment is completed, you will see the order registration confirmation and you will immediately receive said confirmation in your email.

The invoice will be issued, with the data provided for this purpose, once payment for the order is confirmed and received and managed. You can obtain the invoice in the following ways:

  1. Download to your personal area.
  2. Shipping to your email address.

Credit Card: Visa or Mastercard

  • In order to provide greater security to credit card owners, VISA has included a three-digit number on its cards called CSC that serves as an identification code to verify the physical presence of the card during Internet transactions. . This three-digit number is printed on the back of your VISA card (in the signature area), immediately after the card number. In order to prevent fraudulent transactions with credit cards, HAPALOK SL reserves the right to request these control digits from its customers before sending the order.
  • Credit card fraud is a crime, and HAPALOK SL will take legal action against anyone who makes a fraudulent transaction in our online store.
  • HAPALOK SL tracks each transaction and will use all means available by law so that those who make fraudulent purchases are sanctioned by the authorities.
  • In order to make a payment by credit or debit card, it is necessary to use a card ISSUED IN SPAIN and in which secure payment systems have been activated «MasterCard SecureCode» or «Verified by VISA», as appropriate. If you have questions about how to activate your card's secure payment system, consult your bank.

Payment with Visa / Paypal card

  • It is one of the most used systems on the internet for credit card payments. It is a totally secure transaction. The data entered is never viewed or stored by us, since the entire process is carried out on Paypal's own servers. More information in www.paypal.com.

Deferred payment

  • We offer our clients the option of paying in several installments with Klarna. If you choose this payment method you will be sent to the page of the financial company that will be solely responsible for validating your request. HAPALOK SL does not intervene in any way in the management of the deferred payment.

SHIPPING

  • HAPALOK SL will not send any product until the Administration Department has verified that payment has been made.
  • Delivery will be considered made when the carrier has made the products available to the customer and the customer has signed the delivery receipt document. It is the customer's responsibility to verify the products upon receipt and expose all reservations and claims that may be justified in the delivery receipt document.
  • HAPALOK SL will send the products by the means it deems appropriate to fulfill its commitments.

SHIPPING COSTS

  • A shipping charge will apply depending on the delivery area selected. Shipping costs to the Canary Islands, Ceuta and Melilla do not include customs costs. However, HAPALOK SL RESERVES THE RIGHT TO REQUEST AN ADDITIONAL QUANTITY for especially heavy or voluminous orders. If this occurs and the customer is not interested in placing the order with the indicated shipping costs, the amount paid will be returned and the order will be cancelled. HAPALOK SL will be exempt from any other commitment or obligation with the client.

Below is a table with shipping costs by delivery area:

SPAIN peninsulaFree shippingHome delivery2-3 days
BalearicsFree shippingHome delivery3-4 days
Canary Islands45€Home delivery4-7 days
Ceuta45€Home delivery3-4 days
Melilla45€Home delivery3-4 days
PORTUGALFree shippingHome delivery
Azores45€Home delivery3-4 days
Madeira45€Home delivery3-4 days
GERMANYFree shippingHome delivery3-4 days
AUSTRIAFree shippingHome delivery3-4 days
BELGIUMFree shippingHome delivery3-4 days
BULGARIAFree shippingHome delivery3-4 days
CROATIAFree shippingHome delivery3-4 days
DENMARKFree shippingHome delivery3-4 days
SLOVENIAFree shippingHome delivery3-4 days
ESTONIAFree shippingHome delivery3-4 days
FINLANDFree shippingHome delivery3-4 days
FRANCEFree shippingHome delivery3-4 days
GREECEFree shippingHome delivery3-4 days
HUNGARYFree shippingHome delivery3-4 days
IRELANDFree shippingHome delivery3-4 days
ITALYFree shippingHome delivery3-4 days
LATVIAFree shippingHome delivery3-4 days
LITHUANIAFree shippingHome delivery3-4 days
LUXEMBOURGFree shippingHome delivery3-4 days
MALTFree shippingHome delivery3-4 days
NETHERLANDSFree shippingHome delivery3-4 days
POLANDFree shippingHome delivery3-4 days
CZECH REPUBLICFree shippingHome delivery3-4 days
SLOVAK REPUBLICFree shippingHome delivery3-4 days
ROMANIAFree shippingHome delivery3-4 days
SWEDENFree shippingHome delivery3-4 days

Prices include VAT

Delivery term

  • Generally, an order is shipped (leaves our offices for its destination) the next business day for those orders for which proof of payment has been sent to us before 12:00 noon. If proof of payment is sent after this time, two business days later. Delivery to destination will be made depending on the destination area. In Peninsular Spain, it will be the business day following the day of shipping. For shipments to the Balearic Islands, the deadline may be increased by 2 or 3 more days. However, these deadlines are indicative and may vary for reasons beyond our company's control. HAPALOK SL does not commit to any specific delivery time, since the shipping process depends on third parties.
  • If a delivery is going to be delayed for more than 7 business days, HAPALOK SL will contact the customer to inform them and give them the option to cancel the order and receive their money back immediately by bank transfer.

Out of stock

  • On the Website we only offer products in stock for sale, either in our own warehouse or in that of an entity, manufacturer or wholesaler, which allows us to serve the product within the time described as the delivery time. However, the synchronization of the web with the warehouses is not instantaneous. Furthermore, in the period of time between a customer registering an order on the Website until we receive and process proof of payment, some products may be out of stock. Due to the above, there could be an isolated case in which we cannot serve an order due to lack of stock.
  • When it is not possible to serve a product due to lack of stock, HAPALOK SL will contact the customer to inform them, cancel the order and return their money immediately by the same method in which they made the payment.
  • In these cases, the amount will always be returned to the customer and the order will be cancelled. IT WILL NOT BE POSSIBLE TO MAINTAIN THE PRICE OF THE SOLD OUT PRODUCT TO SERVE IT WHEN THE STOCK IS REPLENISHED, since the price of the product changes in each replenishment depending on our purchase price.
  • All orders confirmed in our online store are sent within a maximum period of approximately 1 to 4 business days by one of our courier services. As soon as your order leaves our warehouses, we will send you an order confirmation email. In order to optimize delivery, you must indicate an address to which the order can be delivered within normal business hours.
  • The delivery person will deliver the order during business hours. If the delivery cannot be made after two unsuccessful attempts, then the delivery person will notify the impossibility of making the delivery due to the absence of the recipient and will leave a note for the recipient to go to the nearest office for collection at the offices. The HAPALOK SL online store does not deliver to post office boxes. Please detail all the information necessary for delivery to your shipping address. Having complete information allows us to deliver your order on time.
  • Handling and shipping costs will be borne by the customer and will be specified in the shopping cart and in the order. These costs may vary depending on a new destination chosen by clients. For shipments made to the Canary Islands, Ceuta and Melilla, expenses do not include customs costs.
  • If the delay in delivery is attributable to HAPALOK SL and exceeds 7 days, a full refund of the prepaid amount for the merchandise whose delivery was delayed will be made, upon written request from the customer. Likewise, HAPALOK SL will not be responsible for any loss of profits or consequential damage, direct or indirect, and its maximum liability in any case will be the value of the merchandise.
  • If the client cancels orders in whole or in part before HAPALOK SL has proceeded to dispatch them, HAPALOK SL may demand payment of compensation for expenses and processing, consisting of 5 % of the value of the rejected merchandise. Clients may adhere to any of the payment methods offered by HAPALOK SL. In the event that the client accepts prepayment as a form of payment, this will have all its effects and the client will proceed to pay for the product after placing the order. The purchased products must be paid after placing the ORDER by sending HAPALOK SL the amount that appears therein, through one of the selected payment methods. 
  • Upon delivery of the merchandise, the User must sign the delivery note giving their consent to the delivery made. The customer's agreement on the delivery note implies the waiver of any type of claim or complaint regarding the merchandise ordered and received.
  •  The merchandise travels to its destination fully insured by HAPALOK SL, with the cost of said insurance included in the price corresponding to the shipping heading.
  • Both to make the insurance effective and to correct any error in delivery, it is an essential condition that any incident regarding the merchandise received or its packaging be recorded in the observations section of the carrier's delivery document. It is also essential that HAPALOK SL be notified of said incident within a maximum period of 24 hours, by email in the “Contact” section. 
  • If these conditions are not met, HAPALOK SL will not assume any responsibility for said merchandise. 

WARRANTY

Third party products

  • HAPALOK SL customers benefit from the guarantee given by the different manufacturers of each of the items.
  • HAPALOK SL will not be liable under any circumstances for any possible failures or defects that the products provided may have. It will be the manufacturer itself who, with its guarantee, will be responsible for any possible defects that the product may have.
  • Defects or damage due to incorrect use or handling of the material or wear and tear caused by normal use of the material are not included in this warranty.
  • Decreases in the functionality of the articles, due to limitations in their design, are also excluded from the coverage of this guarantee.

Own products

  • According to current regulations, the warranty on the items is 2 years. To exercise the warranty right, the product must be returned together with the original packaging and always with prior authorization from the Customer Service Department at (hello@moomzart.es).
  • Defects or damage due to incorrect use or handling of the material or wear and tear caused by normal use of the material are not included in this warranty.
  • Decreases in the functionality of the articles, due to limitations in their design, are also excluded from the coverage of this guarantee.

RIGHT OF WITHDRAWAL AND RETURNS

Way to exercise the right of withdrawal: To exercise the right of withdrawal with respect to products purchased exclusively on the Website, you must express your unequivocal decision to withdraw from the contract, within a period of 30 calendar days, in one of the following ways:

  • Through the online store on the Web, you must contact our Customer Service through the email account hello@moomzart.es to unequivocally state your decision to withdraw from the contract. 
  • Without prejudice to the provisions of the preceding paragraphs, you may also exercise your right of withdrawal by sending an email to hello@moomzart.es. We will promptly acknowledge receipt of your withdrawal by email. 
  • The right of withdrawal will be understood to have been exercised within the period when you have sent us the communication regarding the exercise of this right before the end of the corresponding period, in the terms indicated above. 
  • Consequences of withdrawal: In the event that you exercise the right of withdrawal, we will return all payments we have received from you, excluding delivery costs, without any undue delay and, in any case, no later than 30 calendar days from the date on which the inform us of your decision to withdraw from the contract. We will proceed to make said refund using the same payment method in which the purchase was paid without incurring any costs as a result of the refund except for the costs of returning the product. In all cases, the returned products must be in perfect condition, in their original packaging and with the manuals, accessories or promotional gifts, if applicable, included. If this were not the case, said withdrawal cannot be exercised. 

CLAIMS SHEET

  • There are complaint forms available to the client. The form can be requested from our customer service department by email hello@moomzart.es, and we will send it to the address you indicate.

EXTRAJUDICIAL DISPUTE RESOLUTION (RESOLUTION PROCEDURES)

  • Disputes between the parties that may arise from contracts concluded exclusively electronically may be resolved extrajudicially through the online dispute resolution platform published by the European Commission, in which you will find all the information necessary to carry out the corresponding actions.
  • The link to the platform from which the corresponding claim can be exercised is the following: https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home2.show&lng=ES.

JURISDICTION, COMPETENCE AND LEGISLATION

  • In the event that neither of the parties has opted for an alternative conflict resolution or, when the resolution in this type of procedure has not been satisfactory for any of the parties:
  • The parties submit, for the resolution of conflicts and waiving any other jurisdiction, to the courts and tribunals of the domicile of HAPALOK SL. Regarding substantive issues arising from compliance/non-compliance with the agreed conditions, they will be governed first. by what is agreed upon therein and subsidiarily by the provisions of the Civil Code and complementary legislation applicable to the case.